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  •   6 days ago

Can't invite testing@devpost.com and slackhack@salesforce.com to my sandbox

I can't invite testing@devpost.com and slackhack@salesforce.com to my sandbox. It says, "You have reached maximum number of users that can be added to your sandbox". My channel has me and the bot. I also disabled/removed all the other default users in the workspace as well. Please help me.

  • 2 comments

  • Manager   •   5 days ago

    Hi there,

    Can you confirm if you were trying to add both as "Members" and NOT as Single or Multi-channel guests?

    We also have this new FAQ which should help:

    My sandbox is set up but invites aren't going through/teammates never get the email.
    If you used the default template, your sandbox came pre-loaded with 7 placeholder users — which fills the 8-user cap before you can invite anyone else.

    Two options to solve this:
    1. Already provisioned your sandbox: Go to Manage Organization → People → Members → find the placeholder accounts → Deactivate this account (must be done at the organization level — removing from the workspace alone will not resolve the issue)

    2. Haven't provisioned your sandbox yet: Choose the blank template — no fake users, full capacity from the start; or, if you want the content in the default template, follow the instructions above

  •   •   5 days ago

    I was trying to add as "Members".
    Thank you. I can invite testing@devpost.com and slackhack@salesforce.com after following your instructions.

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